Can donors cancel transactions?

Donations processed on the Network for Good website are legally irrevocable. However, under extenuating circumstances, we may be able to approve a donor’s request for a refund. Any approved refunds may take up to 72 hours to process, and will later be reflected in your organization’s Donation History.

If we receive a refund request from a donor after the funds have been disbursed to your organization, we will ask the donor to contact your organization directly for a refund. Be advised that there is no legal obligation for you, the charity, to consent to the donor’s request. The decision to refund a donation is at your discretion.

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